Getting Started is Simple
From your first call to the caregiver arriving at your door — here's exactly what to expect.
📞 Call or WhatsApp Us
Reach out via phone call or WhatsApp message. Tell us about your care requirement — who needs care, what type of support, and your preferred schedule (12hr or 24hr). Our team is available 24/7 to take your call.
💬 Free Consultation Call
Within 30 minutes of your enquiry, a care advisor will call you back to understand your specific needs in detail — medical conditions, language preferences, daily routines, and any special requirements. This helps us match you with the right caregiver.
📋 Caregiver Matching
Based on your requirements, we select a caregiver from our verified team whose skills, experience, and personality fit your family's needs. We share their profile, experience, and verification status with you.
👤 Meet & Approve
Before finalizing, you have the opportunity to meet or speak with the caregiver to ensure you're comfortable with the match. We want you to feel fully confident before care begins.
🏠 Care Begins at Home
The caregiver arrives at your home as scheduled — typically within 24-48 hours of booking confirmation. We stay in touch throughout to ensure everything is going smoothly.
📱 Continuous Support & Updates
Receive regular updates via WhatsApp about your loved one's care, health status, and daily activities. Our coordinators remain available for any questions, concerns, or adjustments needed throughout the care period.
Booking FAQs
Typically within 24-48 hours of booking confirmation. Emergency placements may be possible within the same day, subject to availability.
Most care packages have a minimum commitment, though we accommodate short-term and emergency requirements when possible. Wellness services like massage are available as single sessions.
No advance payment is required to book a consultation. Payment terms are discussed and confirmed during your consultation call.
Yes, if you're not satisfied with the assigned caregiver for any reason, we provide a free replacement within 48 hours.